Providing top-level customer service and tuition support to Denver’s 3- and 4-year-olds

Since starting work with the Denver Preschool Program in 2012, Metrix has processed more than 25,000 applications and 245,000 payments, boasting an accuracy rate greater than 99%. MetrixIQ has never had an audit exception issued by DPP’s financial auditor and continues to show commitment to a culture of public stewardship and continuous improvement to deliver exceptional performance.

The Problem

The Denver Preschool Program (DPP) needed an innovative, cost-effective customer service and data management partner. They were looking for a partner who could provide a high level of accuracy, provide a nimble technology solution for program administration, and help develop standardized policies and procedures.

The Solution

Metrix has managed student eligibility determination and program enrollment, customer service, attendance and payment processing, and data system administration for the Denver Preschool Program since 2012. Metrix also develops the annual tuition credit scale used to determine tuition support paid to providers on behalf of Denver families.

In partnership with DPP, Metrix developed and continues to administer innovative programs, including:

• The DPP Scholarship Program covering full tuition costs for families most in need

• Tuition support for 3-year-olds

• Remote learning support during the COVID-19 pandemic

Metrix’s contract was renewed in both 2017 and 2021 after proving itself as a collaborative, accurate, and reliable partner. In 2022, Metrix will implement a web-based attendance portal for DPP providers.